Housekeeping Inspector

Date: Posted 20-Oct-2017, Closing 31-Dec-2017 (PST)

Department: Operations

Location: New Albany, IN

Employment Type: Full Time

Assist management in providing safe, decent, and sanitary homes and reducing the number of evictions by providing services that prevent damages to NAHA units due to poor housekeeping as well as to check units for safe living conditions.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

Notify and inspect all NAHA units. Inspector may also be asked to do vacant unit inspections for the purpose of making a work order to outline the repairs needed to make the unit ready to rent.

 

Provide notice of need to cure deficiencies in housekeeping using NAHA protocol.

 

Provide all managers with results of inspections and follow-up visits.

 

Notify managers and maintenance of any damages or need for repair to units.

 

Develop and follow a schedule for annual housekeeping inspections.

 

Work with managers to provide appropriate documentation of non-compliance with the program.  Be prepared to testify in court as needed.

 

Update and maintain the NAHA move in manual.

 

Be familiar with all NAHA procedures and policies regarding occupancy.

 

Maintain inspection schedules, provide appropriate notices of inspections to both tenant and manager.

 

Maintain detailed documentation of inspection results including photographs as needed.

 

Utilize NAHA electronic inspection and work order system.

 

Use tools to make light repairs such as replacing a Smoke Alarm or changing an outlet cover.

 

Be able to work alone and enter occupied or vacant units alone if needed.

 

Identify different types of pest control problems and investigate the source of entry or cause if needed.                                     

 

COMPETENCIES                                                     

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner

Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills.

Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Maintains confidentiality.

Oral Communication - Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar

Quality Management - Demonstrates accuracy and thoroughness.

Diversity - Shows respect and sensitivity for cultural differences;

Ethics - Treats people with respect; Keeps commitments;

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently;

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;

Quality - Monitors own work to ensure quality.

Adaptability - Changes approach or method to best fit the situation; Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Asks for and offers help when needed.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION AND EXPERIENCE                                                   

High school diploma or general education degree (GED); or five years related experience and/or training; or equivalent combination of education and experience.

 

LANGUAGE SKILLS                                                

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

REASONING ABILITY                                             

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

 

COMPUTER SKILLS                                                

Experienced with MS Office products

 

CERTIFICATES, LICENSES, REGISTRATIONS

Current Driver's License and ability to be and remain insurable under fleet vehicle insurance

 

Other Skills and Abilities                                                    

Must be skilled in multitasking.

 

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals           

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